When accepting the package, its contents must be checked, because in case of damage to the goods, the purchaser can return the entire package (box, protective bags, products) to SVEČA d.o.o. ´s address and a replacement  of the ordered products will be provided.


In accordance with the provisions of Article 43 of the Consumer Protection Act (ZvPot), the purchaser has the right to notify us of his withdrawal from the order in writing within 14 days, without having to state the reason for his decision. The 14-day period starts a day after the delivery of the goods. The purchaser must return undamaged goods, in undamaged original packaging and unaltered quantity, to the company within thirty days after notification of withdrawal from the order, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the purchaser. The only cost the consumer has to bear in connection with the withdrawal, is the direct cost of returning the goods. The provider of goods is not obliged to accept returned packages or packages that do not comply with the provider’s general terms and conditions. If the purchaser returns the goods within 14 days after receipt, it is also considered as a withdrawal from the order.

The product contract withdrawal form is available here.

We will refund the purchase price immediately after receipt of the returned goods. For us to be able to transfer the purchase price, provide us with your personal account number. The only cost you incur when withdrawing from an order is the potential cost of sending the product back to us.



Sveča d. o. o. reserves the right to refuse to accept returned products in the following cases:

  • if it is established that the products have been used,
  • if it is established that the unusability of the product or damage to the product is due to improper conduct of the customer,
  • if the products have not been returned in their original packaging,
  • if the products have been sent via pay on delivery to our address.



Telephone: 00 386 2 764 05 11
Fax: 00 386 2 764 05 10